NO SOUND from recorded midi or virtual instrument

I'm using my qwerty keyboard to play a virtual instrument. Works fine. Records fine.  I can play along with my song just fine. I can see the recorded data in the track just fine. After recording, nothing. No sound. Nothing. No sound on playback at all. Not even the first sound as some say. Does PreSonus offer any answers on this? Why do so many have this problem yet there's no answers. Spent a lot of money on this. Seems crappy they don't provide better support

Windows 10 , core I7 processor. I have issues with the hardware.  This is purely a studio one 4 problem

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