Studio One says my AudioBox USB 96 will not initialize.

Windows 8.1

16GB RAM

Intel Xeon W3550

USB 2.0

I bought the AudioBox USB 96 a few days ago and registered it yesterday.  After hours of it not working no matter what I tried and all the troubleshooting I unregistered it to return it, but I was told at Guitar Center that I can't return it now because the software it comes with is registered to my account and there's no way to get rid of it.  So now I'm trying this as a last resort to avoid wasting $100.  

Everything is fine on my computer's end, the drivers installed properly and I'm using Universal Control 2.1.1, the software recognizes it and I can change the sample rate and everything.  The device is recognized by my computer and it is set to my default audio device.  However, when I open Studio One to actually use the AudioBox it buffers for a little bit and then tells me it won't initialize.

I would really appreciate if I could get a real fix to this problem as I've looked for answers on these forums to no avail.  If a fix isn't possible I'd like to get steps on how to return this to Guitar Center.