Serial Number doesn't work

I have tried to install my new AudioBox USB 96 and can not. The serial number (found in three different places... box, instructions, and bottom of product... all the same) isn't long enough. it says that the number should be between 20-28 characters but the one I have is only 10 characters.

I have seen on the community forum here that this is a recurring problem.....has happened to a lot of people..... for years. 

I have been in touch with customer support and received a message asking for more information. the message was sent at 4:50 am and I complied with the request, sent the picture of the serial number and have not got a response all day. 

Either try to fix my problem or tell me to return it.

after reading the post on this forum and dealing with customer support … I guess my question is this....

How can a company that can't seem to send out a product with the right serial number/product key continue to make money and not be taken apart by bad reviews? 

not to mention such bad customer service. 

Having vented my frustration I must say... perhaps I have over looked something simple. Maybe, just maybe, there is something that slipped past me and I'm doing something wrong. If that is the case, I must apologize. At this point I wont know till 4 in the morning tomorrow, I guess. 

Bottom line... 

I ordered something. It doesn't work. Customer service doesn't seem too interested in helping. If I can't use this product by tomorrow I will be returning it and warning anyone and everyone to NOT order anything from this company. For any reason. Ever.