Quantum Not coecting

ASrock 7270 Gaming K4, 16GB Ram, AsRock TB 3 AIC, Win 10 64-bit, Startech 3TB to 2TB adapter

This is a brand new install. I can't get the Quantum to be seen in the UC show all devices is grayed out, from the TB software on the computer I can see that the quantum is coected, but on the quantum the power button is red and the front panel tb light is blinking blue. I have coected a tb cable to the quantum to the startech adapter then to the AIC on the computer. I have updated to the latest BIOS and TB software. What's strange is when I boot the computer the quantum light will blink blue for a few seconds then go red. Any ideas on what I can try?

Thanks.