Names not being loaded when loading a saved Scene

We've recently purchased a StudioLive 16.4.2 AI mixdesk.

We've managed to create a Scene after changing the chael names etc and setting them as required..

Unfortunatley, when loading back the preset, the Name is Off by default and is not loaded.

Also, the settings are not being stored after the 3 seconds noted in the manual.

Can you help please?